Last Updated: November 2025

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This Cancellation & Refund Policy explains the terms under which guests and corporate clients may modify, cancel, or receive refunds for reservations made with Service Inn.
This policy applies to:

• Online bookings made through our website or booking portal

• Reservations made via email, phone, or corporate contract

• Bookings for our service apartments, including Abhyudayam inside Manyata Tech Park

• Tailored serviced flats, bungalows, and long-term corporate accommodations

By confirming a reservation, you agree to the terms outlined below.

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1. General Cancellation Policy

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1.1 Standard Stays (Daily / Short-Term Bookings)

• Cancellations must be made at least 48 hours before the scheduled check-in.

• Cancellations made within 48 hours of check-in may incur a 100% charge for one night or the full duration, depending on booking type.

• No-shows are considered non-refundable.

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1.2 Long-Term or Monthly Stays

• For bookings of 28 days or more, cancellations must be made 7 days prior to check-in.

• Cancellations made within 7 days may incur a penalty equivalent to one week’s rent.

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1.3 Corporate Bookings

• Corporate bookings may be subject to a separate contract with its own cancellation and lock-in terms.

• In case of conflict, the corporate contract supersedes this general policy.

2. Rescheduling Policy

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2.1 Standard Rescheduling

• Rescheduling requests must be submitted at least 24 hours before check-in.

• Rescheduling is subject to availability and rate changes (if applicable).

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2.2 Multiple Rescheduling Requests

• If multiple rescheduling requests are made for the same booking, we reserve the right to treat it as a cancellation and apply the relevant cancellation charges.

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3. Online Booking Portal — Cancellations & Refunds

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If a reservation is made through our online booking system, the following applies:

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3.1 Instant Confirmation

• The moment an online payment is completed, the booking is considered confirmed.

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3.2 Online Cancellations

• Guests may cancel directly through the portal (if enabled) or by contacting us via email at info@serviceinn.in.

• The timestamp of the cancellation request determines eligibility for refunds.

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3.3 Processing of Refunds

• Refunds for online bookings will be processed through the same payment method used at the time of booking.

• Refund timelines vary by payment provider but may take 5–14 business days.

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4. Refund Policy

 

4.1 Refund Eligibility

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Refunds are issued only when cancellations fall within the allowed timeframe:

• 100% refund if canceled within the free cancellation window

• Partial refunds (if applicable) based on terms mentioned above

• No refunds for:

  • No-shows

  • Cancellations outside the cancellation window

  • Early departures

  • Guests evicted due to violation of property rules

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4.2 Refund for Duplicate Payments

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If a guest accidentally makes duplicate payments, Service Inn will:

• Verify the transaction

• Issue a full refund for the duplicate charge

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4.3 Refunds for Payment Failures

If the payment is deducted but the booking is not confirmed due to a system error, a full refund will be processed automatically or upon verification.

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5. Early Check-Out Policy

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If a guest checks out before the agreed departure date:

• No refund will be issued for unused nights

• Corporate bookings may follow their contract-specific terms

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6. Group Bookings / Multiple Apartment Bookings

 

For group bookings (3 or more apartments):

• Cancellations must be made at least 7 days in advance

• Cancellations within 7 days may incur up to 50% of the total booking amount

• No refunds for no-shows in group reservations

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7. Special Circumstances (Force Majeure)

 

We understand that unavoidable circumstances may occur. In such cases, Service Inn may review cancellation/refund requests on a case-by-case basis, including:

• Natural disasters

• Medical emergencies (with documentation)

• Government travel restrictions

• Power or water outages caused externally

This is not guaranteed but may be considered at our discretion.

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8. How to Request a Cancellation or Refund

 

Guests may request cancellations or refunds through:

Email: info@serviceinn.in
Phone: +91 9845755717
Online booking dashboard (if enabled)

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For faster processing, please include:

• Booking ID

• Guest name

• Dates of stay

• Payment proof (if needed)

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9. Policy Updates

 

Service Inn reserves the right to update or modify this policy at any time.
Changes will be posted on this page with the updated date.